Customer Care
Return Policy
Your satisfaction is our priority. Easy returns within 30 days.
Last Updated: January 2024
1. Return Window
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
2. Eligibility
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned:
• Custom or personalized products
• Perishable goods
• Intimate or sanitary goods
• Hazardous materials
• Flammable liquids or gases
3. Return Process
To initiate a return, please contact us at support@nikluxe.com with your order number and reason for return. We will provide you with a return authorization number and instructions.
Steps to return:
1. Contact our customer service team
2. Receive return authorization and shipping label
3. Pack the item securely in original packaging
4. Ship the item back to us
5. Receive confirmation and refund
4. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We process exchanges as quickly as possible to minimize any inconvenience.
5. Refund Processing
Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
6. Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (unless the return is due to our error).
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@nikluxe.com with photos of the damage. We will arrange for a replacement or full refund, including return shipping costs.
8. Contact Us
If you have any questions about our return policy, please contact us:
Email: support@nikluxe.com
Phone: +91 1234567890
Address: NikLuxe Customer Service, India
Our customer service team is available Monday-Saturday, 9:00 AM - 6:00 PM IST.
Need Help with a Return?
Our customer service team is here to assist you with any questions or concerns.
Contact Support