We offer refunds on eligible items returned within 30 days of delivery. To qualify for a refund: • Item must be unused and in original condition • Original packaging must be intact • All tags and labels must be attached • Proof of purchase is required • Item must not be on the non-refundable list

Once we receive and inspect your returned item, we will process your refund according to the following timeline: • Inspection: 2-3 business days after receipt • Refund approval: 1 business day • Credit to original payment method: 5-10 business days • Total processing time: 7-14 business days You will receive an email notification at each stage of the refund process.

Refunds will be issued to your original payment method: • Credit/Debit Card: 5-10 business days • UPI/Net Banking: 3-7 business days • Wallet: 1-3 business days • Cash on Delivery: Bank transfer (provide account details) If you paid using multiple methods, refunds will be split proportionally.

In certain situations, only partial refunds may be granted: • Items with obvious signs of use • Items not in original condition or damaged • Items missing parts not due to our error • Items returned more than 30 days after delivery The refund amount will be adjusted based on the item's condition.

The following items cannot be refunded: • Custom or personalized products • Gift cards and vouchers • Downloadable digital products • Intimate apparel and jewelry (for hygiene reasons) • Sale or clearance items (unless defective) • Services already rendered

Shipping cost refund policy: • Original shipping costs are non-refundable • Return shipping costs are your responsibility • If item is defective or wrong, we cover return shipping • Free shipping promotions are not refunded • Expedited shipping fees are non-refundable

If you haven't received your refund after the expected timeframe: 1. Check your bank account again 2. Contact your credit card company (processing may take time) 3. Contact your bank (processing delays may occur) 4. If you've done all this and still haven't received your refund, contact us at support@nikluxe.com with your order number and refund details.

As an alternative to refunds, we offer store credit with benefits: • Instant processing (no waiting period) • 10% bonus credit on your refund amount • No expiration date • Can be used on any future purchase • Transferable to friends and family Contact us to choose this option when initiating your return.

For refund inquiries, please contact us: Email: refunds@nikluxe.com Phone: +91 1234567890 WhatsApp: +91 9876543210 Address: NikLuxe Refunds Department, India Our refund team is available Monday-Saturday, 9:00 AM - 6:00 PM IST.