Help Center

Question 1

How long does it take to process my custom order?

Accepted Answer

Custom orders typically take 3-5 business days to process and create. During peak seasons, this may extend to 5-7 business days. You'll receive email updates throughout the process.

Question 2

What shipping options are available?

Accepted Answer

We offer Standard Shipping (5-7 business days), Express Shipping (2-3 business days), and Overnight Shipping (1 business day). International shipping is available to most countries and takes 7-14 business days.

Question 3

Can I track my order?

Accepted Answer

Yes! Once your order ships, you'll receive a tracking number via email. You can also track your order status in your account dashboard.

Question 4

Do you ship internationally?

Accepted Answer

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location. International orders may be subject to customs duties and taxes.

Question 5

What file formats do you accept for custom designs?

Accepted Answer

We accept PNG, JPG, SVG, PDF, and AI files. For best results, use high-resolution images (300 DPI or higher). Vector files (SVG, AI) work best for logos and text.

Question 6

Are there any design restrictions?

Accepted Answer

We don't allow copyrighted material, offensive content, or designs that violate intellectual property rights. Our design team reviews all submissions and will contact you if any issues arise.

Question 7

Can I see a preview before my order is printed?

Accepted Answer

Yes! Our design tool shows a real-time preview of your customization. For complex designs, we may send a digital proof for approval before production.

Question 8

What if I need help with my design?

Accepted Answer

Our design team is here to help! Contact us with your ideas, and we can assist with design creation, optimization, or technical requirements.

Question 9

What materials do you use?

Accepted Answer

We use premium materials including 100% organic cotton, bamboo fiber, recycled polyester, and sustainable blends. All materials are ethically sourced and environmentally friendly.

Question 10

How do I choose the right size?

Accepted Answer

Each product page includes a detailed size chart. We recommend measuring yourself and comparing to our charts. If you're between sizes, we generally recommend sizing up for comfort.

Question 11

How should I care for my custom products?

Accepted Answer

Most items are machine washable in cold water. Turn garments inside out before washing, use mild detergent, and air dry when possible. Detailed care instructions are included with each order.

Question 12

Do you offer bulk discounts?

Accepted Answer

Yes! We offer tiered pricing for bulk orders: 10-24 items (10% off), 25-49 items (15% off), 50+ items (20% off). Contact us for custom quotes on larger orders.

Question 13

Do I need an account to place an order?

Accepted Answer

While you can checkout as a guest, creating an account allows you to track orders, save designs, access order history, and receive exclusive offers.

Question 14

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are processed securely.

Question 15

Is my payment information secure?

Accepted Answer

Absolutely! We use industry-standard SSL encryption and never store your payment information. All transactions are processed through secure, PCI-compliant payment processors.

Question 16

Can I save my designs for later?

Accepted Answer

Yes! Registered users can save unlimited designs in their account. You can access, edit, and reorder saved designs anytime.

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